What kind of artwork can I send?  And, what if I don’t have artwork?

Please send us high resolution vectored artwork or 300dpi resolution artwork in a psd, pdf, tiff or eps file. Please do not go onto the internet and pull off art and try to change to 300dpi, as this will not work. All artwork has to be created at high resolution. If you need help with design ideas or creating high resolution art, we are happy to help. Our art department can create anything you would like. There will be a fee for art services. You can go view our Artwork Guidelines page to see exactly how a good, usable artwork will look like. You can also purchase custom artwork hours through our Custom Graphic Design page on our site. It has a wide variety of artwork options to choose from based on what type of product you will be purchasing after your design is complete.

Do you keep my art on file?

Yes, we keep all your artwork on file so it can be used for reorders, promotional items, apparel items, and/or printed marketing materials.

Where do I send my artwork?

You can either attach it during the order process online or email it directly to customer care department. If you do not have our email please Contact Us directly so they can guide you where to email your artwork to.

Can I specify a PMS color for my imprint?

Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible. Your Customer Care Representative is happy to help you with this. If you don’t require an exact match, but would like us to be as close as possible’, we’re happy to help. Just let us know which colors we should be working towards in the ‘additional comments’ section in the order process, or just let your customer care representative know. You can go to our Imprint Color Choices page to see if we carry your color as a standard imprint color that we have in stock.

How fast will I get my order?

Our production time on most items is 7 to 10 business days. Depending on our schedule your order can be produced quicker. Rush is available on most items at 3 to 5 days turnaround time. If you have a special timeframe you need your order by, please email or call our customer care department and we are happy to check our schedule to see if we can accommodate you.

Can I split my order and ship to multiple locations?

We offer split shipments to multiple location as well as fulfillment of a variety of items that can be shipped to a variety of locations. You can put this in the notes during your ordering process online or in email, or call our customer care department and let them know you want to split-ship your order.

We ship all orders with Signature Required Upon Delivery! This is mandatory due to the high cost of the items and the amount of insurance is declared at time of shipping order. Shipping Charges are Extra & Charged Automatically when order is complete & before order is shipped. If your shipping international there will be customs fees that will be charged to your credit card automatically at a later time as it takes 2 to 8 weeks for the shipping company to bill the customs amounts to us for your order. International rates & customs fees will vary depending on country & tariff fees. We do not do shipping/freight estimates, due to not having a complete weight, box size or estimated insurance value until order is processed & ready to ship.

Can I ship internationally?

In many cases yes. It’s best to work with our Customer Care Rep on this as each case can be slightly different. Remember that international shipments do have customs and tariff fees that can be billed 2 to 4 weeks or more later. We can arrange the shipment to charge you directly for these fees too.

Can I ship on my own shipping account?

Yes, please contact our customer care department by email or phone and provide this information. Contact Us

What type of payments do you accept?

We accept credit card, electronic transfer or check. We accept Visa, Mastercard and American Express. American Express charges us a higher fee so there is a 5.25% surcharge on your order if you use this card. If paying by Credit Card through an emailed order customer care can go over this with you on the phone. If paying by credit card and you placed your order online, then providing payment information is part of the ordering process on our secure site. If paying by check then your order will be on hold until the check is received and cleared the bank and can take up to 7 business days to clear. If you are paying by electronic transfer then customer care can go over all the banking information with you so you can process your payment. When paying by credit card we require 75% deposit & balance + shipping paid on completion of your order, please note if your order is under $750.00 then 100% is charged.

When do you charge my credit card? Do you require pre-payment?

Yes we require a 75% prepayment deposit on all orders. Your credit card is charged once you place your order and on completion of your order we charge the balance plus shipping due. We charge your card before the order can be shipped.

Privacy

We do understand your concern about privacy and security on the internet. We want you to be able to place your order with us free of any worry. We do not sell or give out anone's personal or company information. We collect your information (name, address, phone number, email or other personal or company info) for the sole purpose of filling the order you have placed with our company. We charge your credit card for the sole purpose of payment for the orders you have placed/authorized with our company.

We do not use cookies to collect or share information with third parties to deliver advertisements online referred to as interest based advertising.

You can view our full privacy policy below in the site map area. or you can click on this link, Privacy Policy. If you have any questions or concerns please feel free to call or email us anytime through our Contact Us page.

What if I receive more or less than I ordered?

The industry calls this OVER & UNDER RUNS.  Please allow 3% to 5% for over & under runs on all orders, including promotional items, screenprinted, embroidered or DTG imprinted apparel or goods, printed numbers, print materials, signage, etc.  If there is an overage on promotional item, print or signage orders or any goods/products purchased from us, then that extra quantity will be automatically added to the order at the time of invoicing & shipping the order.  We will charge automatically the extra cost for overage items at time of shipping and invoicing your order. Typically our orders ship exact quantities, so the over and under run is very rare with us.

Client Supplied Goods: We will not be responsible for bleeding or other imprinting problems due to the nature or quality of customer-supplied goods, including product material, colors, sizes or dimensions, nor for any damaged goods we receive from the client.  Allow 3% to 5% for over & under runs on all orders, (including promotional items, screenprinted, embroidered or DTG imprinted apparel or goods, printed numbers, print materials, signage, etc) that may experience a misprint in the imprinting process. This could entail machine malfunctions and if this occurs the client is responsible for replacing the goods that were misprinted/machine malfunctioned at their cost. We will re-setup, re-imprint the misprinted items at no cost. We are not responsible for any merchandise once shipped to the client.  Client is solely responsible for examining their own goods before shipping them to us for imprinting. Be sure to order extras if you are needed exact quantities, as additional imprinting at a lesser quantity break will be priced with higher imprinting charges and setup/misc charges.

Can I cancel or change my order?

Cancellations cannot be accepted once order approval or art approval is received, nor for finished merchandise. You cannot cancel once we receive payment and we have your goods already purchased for your order. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, before payment has been received, please contact your Customer Care Representative (you will receive an e-mail from them shortly after you place your order!) and they will be happy to assist you. Cancellations made prior to production will be billed for all charges incurred up to that date. Cancellations must be confirmed in writing. All cancellations are subject to a cancellation fee in the amount of $45 per order, plus any handling, shipping, sampling, art fees, films, digitizing, seamstress fees, product restocking fee and credit card processing fees (if payment was made by credit card). Other Cancellations may apply according to order details.

What are setup & miscellaneous charges?

Some of the items we offer have setup charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die, mold or other necessary items to imprint your specific logo. The miscellaneous charges are film, digitizing, die/mold, screen, custom artwork, etc. and these charges are onetime charges and are not charged again unless you change your artwork.

Will I see a design proof before my order goes into production?

You will receive a design proof from our customer care department to approve after you place your order online or with our customer care rep. We do not go into production unless design proofs are approved by our client. For an embroidered order we also provide a sample sewout, a photograph of which will be emailed to you for your approval as well. This is sewn on fabric only -- not on the actual item. Unless your order is an exact reorder (same item, color, brand, same logo and location of logo,same imprint color(s)), you will always see a digital design proof of your item -- which must be approved by you before we proceed to production!

Design Proofs
All Design IT, Design Proofs or Mockup product pictures are on a size LG or XL model and/or blank product. A logo or text will not look the same (proportionately) on a SM size versus a XL or 2X size product. Please consider this when choosing the size of the logo or text you are selecting in the Designer/Design It tool or are wanting on the product. When actually imprinting on products the logo/text will look different & vary depending on the product size, so we will imprint the exact measurement/size (wide) you choose in the Designer/Design It. Design Proofs and/or Product Designer or mockup show approximate location, size of logo, & imprint colors only & is not exact to the physical imprinted product.  When in production the location & placement of imprint may vary up to 2" inches (up, down, left or right) based on the size of product (xxs thru 6x).  Logos will look slightly different on various fabrics & sizes of product.  We recommend an added box/shape behind logos when embroidering on fleece and knit or sweater type materials, in order to make the logo more clean looking by giving it a flat surface to be imprinted on. Text clarity is affected by type of font being used. Smaller lines or thinner fonts make text look less clear. Bigger, thicker lines for fonts embroider better.  With embroidery, the general rule is that the bigger the logo or font/text, the better the overall logo will look. The smaller the logo or font/text, the worse it will look.  Recommended minimum size for logos or text is 3.5 inches wide or larger.

Headwear Policies:
Caps, beanies, visors or any other type of headwear products will print or sew differently per batch or run.  Each individual cap, hat, (headwear) etc. is not constructed exactly the same & can be constructed by the manufacturer 1/4" of an inch or more differently left, right, up or down.  With printing or embroidering on a curved surface the logo and/or text can be slightly angled toward the left, right, up or down.  Each individual cap/headwear can be printed or embroidered from 1/4" of inch to 1" inch  left, right, up or down, depending on the construction of the cap, from one cap/headwear to another.  Please do not expect that every individual cap/headwear item will look exactly the same in each order or in a repeat order that is done later.  Text will not look exactly the same per cap/headwear.  Letters or numbers can be curved or angled due to the curved surface of the cap/headwear. Manufacturers can slightly change headwear measurements on their products at anytime. No Product is sewn exactly the same by any manufacturer on any product!

Can I see a production sample?

We do provide production samples for a fee and usually this is done separate from the main order and is provided on the actual item you are ordering. These production samples are shipped to you for approval before running the main order in production.

Can I order in quantities smaller or larger than those shown?

Yes you can order under the minimum quantity. There will be a higher cost for lower quantity ordered but it is available on most items. Please contact our customer care rep to go over pricing options on lower quantities.

Do You Charge Sales Tax?

Yes, we charge sales tax. If your organization is exempt in any of the state or jurisdictions where we collect sales tax, please supply our Customer Service Rep with the appropriate tax exemption or resale certificate.

What if I’m unhappy with my order?

If we have made any mistakes on your order or there are any manufacturing defects on your items, then we are happy to review these issues and make it right. We require you send us pictures of the products that have issues or misprints so we can visually examine the item. If it is something we can fix in our production department and we made the mistake, then we will send a shipping label to ship back the items. We do not give automatic refunds if we can fix the product or we can replace the product at our expense. Our percentage of misprints is less than 1% of our orders per year and this is after imprinting thousands of items per year.

Spoilage Policy

We will not be responsible for spoilage up to 3% to 5%, whether the products are supplied by us or client-supplied goods. Client will be responsible for any necessary reprinting due to shortage within the spoilage rate. It is HIGHLY RECOMMENDED to order more garments than needed for each size or as needed. At times we cannot setup an entire job again for a few items due to lengthy setup and production times.

Claims Policy

We accept claims for flawed/misprinted (made by us during the imprinting process) products only, & such claims must be made within 72 hours from receipt of merchandise.

Contact customer care for details, questions or concerns. Contact Us

All prices, item information, colors, sizes and specs are subject to change without notice due to the supply chain issues of the last few years. If there are items that are out of stock we can provide a comparable item to replace it.

Match or Beat Policy

We offer a Match or Beat policy, which means that if you have a written quote from another vendor with a less expensive price then all you have to do is provide the written official quote from the other vendor and we will check to see if we can match or beat that price. All match or beat pricing needs to be finalized at the time of placing your order and the deposit it taken for your order. We cannot change pricing once your order is placed and deposit has been taken.